Requirement: On an incoming Email in CRM, if body contains words like Urgent, Critical than it should create task for it and assign to the intended team.
Resolution: Workflow for it.
Create a workflow as per following screens:
2. Condition in Detail:
3. When condition is true, create task with following properties:
Note: HTML tags will be included in description, to filter them custom workflow step is required.
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Hope it helps!