Debajit dutta is a CRM designer working in India.
He is one of the top most technical and logical mind I have worked with. I was lucky to have him as an old colleague of mine in Microsoft and SanDisk as well.
He is one of the best professionals in Dynamics CRM and Microsoft stack of technologies with whom I had chance to work for in back to back companies.
His introduction in his own words:
Currently working as CRM Designer in TMF Group.
I have got over 8.5 years of experience in Microsoft .NET Technologies with over 5 years of dedicated experience in Microsoft Dynamics CRM. Was associated with companies like Microsoft, PwC and SanDisk and have the experience of implementing complex CRM solutions from both offshore and client side.
I have been involved with challenging projects and environments which have helped me in developing excellent analytic and problem solving skills. A significant part of my work history has involved acting in the capacity of expert,developer and consultant specializing in finding solutions for clients with their day to day software they are using to run their business.
As part of CRM implementations, I had the opportunity to work across multiple industry domains like healthcare, property and real estate and public sector projects.
Apart from my project work my other passion is to share my knowledge that I gain from real-time projects to the community through my blog : https://debajitcrm.wordpress.com
The following are my codeplex contributions:
To know more about me – please visit my linked in profile –in.linkedin.com/in/debajdu/
Now the interview bit:
1. Name, current job title and social media links please – CRM Designer
2. What does an average day at work look like – It’s the usual stuff of getting dirty with CRM stuffs, meetings with the business and presentations.
3. What different roles/Job titles have you had whilst using CRM – Associate Consultant, Senior Programmer/ Analyst, CRM Designer
4. What job did you did before you starting using CRM – Started my career as web developer in asp.net before moving to CRM.
5. What was the first version of Microsoft Dynamics CRM you worked with and how long have you been using Microsoft Dynamics CRM – First version – 4.0 and working on Dynamics CRM platform for the last 5 years.
6. How do you stay up to date with the CRM – MSDN, Community blogs/ Dynamics CRM blogs and linked in updates.
7. What one feature would you add to CRM Product. – Role based views
8. What is the best tool/solution you have used recently – xrmtoolbox.codeplex.com – probably the best toolset for Microsoft Dynamics CRM
9. What CRM certifications do you have, do you try and keep up to date with CRM certifications – Certified in CRM 4.0 and CRM 2011. Ramping up to get certified on CRM 2015.
9. How important is it to have good business analytical skills working with Microsoft Dynamics CRM – CRM is more of a business enabler for customers and not a technology platform like asp.net. Hence having very good business analytic skills helps one to find the optimal fit for a customer requirement into the product.
10 How useful is it to have programming knowledge to become a good Microsoft Dynamics CRM Professional? – I would say having it backed by a very good functional knowledge in CRM is obviously a plus.
However if you are aiming to be functional consultant then having deep understanding of product features of CRM would suffice.
11. How often do you travel as a Microsoft Dynamics CRM Professional? – Not much. Once in 6 months for a month or so.
12. Can you see yourself not using CRM in your career in the future – As of now a big NO. Want to run on CRM adrenaline in the coming years.
13. What are your hobbies outside of CRM – Playing cricket, watching sports and actions films
14. What was the last book you read and what was the last film you watched – Last book – Coincidentally a book on Dynamics Marketing, last film – Fast and Furious 7.
15. Has CRM ever got you in trouble with your partner/family – Sometimes i would say yes J. After long hours at work tend to miss out on some outings and parties and act as total party spoiler.
16. Have you friends ever told you to stop talking/tweeting/blogging about CRM? What does your partner/family member(s) think of CRM – Well you see it gives the bread and butter J Not much you can complain even if you want to.
17. Tell me something interesting/unusual about yourself – Well everything i do seems to be usual. I guess you need a second eye to reveal my unusual side of things.
18. Who is the first CRM Expert you remember reading/seeing – Well I started my journey as CRM consultant as a Microsoft Employee. So you have to say you have experts everywhere down the aisle and corridor. For community perspective, I would say David Yack. He came over to Microsoft to deliver 2011 training. Till then I have heard so much of him and it was really great to see him F2F.
19. Tips for someone who wants to become a CRM Expert – I would say don’t aim to be an expert. Aim for knowledge. Go through blogs, msdn articles, technet publications and offcourse the great books. Keep your mind open for knowledge flow always and you will see you are already a CRM expert.
As an appreciation for taking the pain to complete this, here is a certificate from my end: