July | 2021 | MSDYNAMICSBLOG BY DEEPESH

Business requirement:

Email notification to be sent to all the Queue Members on assigning a Case to Queue.

Solution:

1. Add a step “When a row is added, modified or deleted” then rename it to “Trigger when a Queue item is created” and enter the following details:

Change Type: Added

Table Name: Queue Items

Scope: Organization

2. Add an action “Get a row by ID” and rename it as “GetCaseDetails” – This step is used to get a case record details:

Table Name: Cases

Row ID: Object (Value)

3. Add an action “Initialize Variable” and rename it to “Get all the emails of Queue Members” – This is used to store emails of all the queue members

Name: Queue Members Email

Type: String

4. Add an action “Initialize Variable” and rename it to “Record URL” – This is used to store the URL of Case record

Name: Case Record URL

Type: String

5. Add a condition to ensure when the type of record is case or not.

6. Under “Yes” part of a condition, add an action “List all records” and rename it to “List all members and their emails” – This is used to get all the users (Members) and their emails which we’ll use later. We may first need to fetch XML query.

Table Name: Users

Fetch XML Query:

<fetch version=”1.0″ output-format=”xml-platform” mapping=”logical” distinct=”true”>

<entity name=”systemuser”>

<attribute name=”fullname” />

<attribute name=”systemuserid” />

<attribute name=”internalemailaddress” />

<order attribute=”fullname” descending=”false” />

<link-entity name=”queuemembership” from=”systemuserid” to=”systemuserid” visible=”false” intersect=”true”>

<link-entity name=”queue” from=”queueid” to=”queueid” alias=”ad”>

<filter type=”and”>

<condition attribute=”queueid” operator=”eq” uiname=”Queue Name” uitype=”queue” value=”{@{triggerOutputs()?[‘body/_queueid_value’]}}” />

</filter>

</link-entity>

</entity>

</fetch>

7. Add an action “Apply to each” and select the “Value” which we are getting from previous step (List all Records) then add an action “Append to String Variable”

under Apply to each and enter following details:

Name: Select “Queue Member Email” variable

Value: Add following expression

concat(items(‘Apply_to_each’)?[‘internalemailaddress’],’;’)