{Hidden Gem}Understanding Server Side sync Performance Dashboard

In my previous post, I shared Step by Step guide to configure Server side sync:

{Step by Step} Set up server side sync with CRM 2015 Update 1 Online and Office 365

This post is a logical extension to analyse Server side Sync performance using out of box tools.

Lot of times, People report issues on Server side synchronization for one particular mailbox or set of mailboxes.

First thing, in such scenarios should be to check out of box available Server side performance dashboard:


The first screen gives useful information on the mailboxes with hyperlinks, clicking them can directly take you to the intended mailboxes:


The second graph describes Mailbox processing history with Success/Failiures:


Third graph points to processing times:


Error codes (Top 5 are displayed) in the fourth graph:


CRM Items waiting to be traced can be found in fifth graph:


Last graph displays items processed or failed:


Hope it helps and Happy CRMing!

Note: This only applies to CRM 2015 Update 1.


2 thoughts on “{Hidden Gem}Understanding Server Side sync Performance Dashboard

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s