Wondering what to do this Corona virus season sitting at home. Be part of the certification training with Deepesh and utilize

your time for learning virtually.

This 2 day workshop is conducted virtually in groups of 1-5 every fortnight. Course covers following topics:

Identify Microsoft platform components for Dynamics

365 (30-35%)

Describe integration capabilities

• integration across Dynamics 365 apps
• integration across Microsoft products
• integration with third-party apps
• custom integrations in Dynamics 365

Describe Dynamics 365 cloud security

• encryption
• authentication
• data ownership
• data center access
• SSO
• Data loss protection (DLP)
• industry standard certifications (GDPR, etc)

Understand the benefits of role based security

• app role-based security
• leveraging security roles
• streamlined user experience
• out-of-the-box security roles

Identify the business value of the Microsoft cloud

• Azure features used by Dynamics 365
• PaaS
• Life Cycle Services (LCS)

Understand the use of Power Platform in Dynamics 365

• Power Apps
• Power BI
• Power Automate
• AI Builder
• Common Data Service

Understand the benefits of the Common Data Service

• analytics
• extensibility
• interoperability
• consistency

Identify Dynamics 365 reporting capabilities

• built in reporting
• role-based reporting
• extensible reporting

Understand AI and Mixed Reality for Dynamics 365 (10-

15%)

Leverage AI for data insights

• fraud protection
• virtual agents
• sales insights
• customer insights
• relationship insights
• customer service insights

Leverage mixed reality

• remote assist
• guides
• layouts

Understand model-driven apps (25-30%)

Understand the capabilities of Dynamics 365 Sales

• dynamics 365 sales automation
• pipeline management
• contact management
• customer requests and follow up
• LinkedIn Sales Navigator

Understand the capabilities of Dynamics 365 Marketing

• lead generation and qualifications
• customer journey
• surveys
• landing pages
• segmentation
• event management
• dynamics 365 for marketing

Understand the capabilities of Dynamics 365 Field Service

• Resource Scheduling Optimization (RSO)
• Connected Field Service
• service resource scheduling
• proactive customer service
• Field Service Mobile

Understand the capabilities of Dynamics 365 Customer Service

• account management
• omni channel service
• case life cycle
• knowledge articles

Understand Finance and Operations apps (25-30%)

Understand the capabilities of Dynamics 365 Finance

• General Ledger
• Accounts Payable
• Accounts Receivable
• project accounting
• budgeting
• global attributes
• end to end business processes
• real time cash flow visibility
• enterprise asset management

Understand the capabilities of Dynamics 365 Human Resources

• employee self-service
• personnel management
• benefits management
• employee development

Understand the capabilities of Dynamics 365 Business Central

• finance
• supply chain
• project management
• sales and service
• budgeting
• when to use Business Central vs other Dynamics 365 products

Understand the capabilities of Dynamics 365 Supply Chain Management

• project accounting
• modernize operations
• procurement and sourcing
• manufacturing
• warehouse management
• master planning
• product information

Understand the capabilities of Dynamics 365 Commerce

• retail capability
• Channel Management
• Point of Sale (POS)
• mobile commerce

 

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Note: This payment doesn’t cover Certification exam voucher cost.

Hope it helps and Power 365ing as usual!

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