{Guide} Step by Step: Install Email router for Dynamics CRM 2013

Recently did a fresh CRM 2013 deployment and documented Email router installations steps for reference:

· Download Email router for CRM 2013 from following link:


· Click Installer and following extractor will be launched:


· Pick a folder to extract and then start extracting, next screen will be as below:


It is recommended that selected option for getting updated is kept. Click Next.

· Setup will check and let you know if update is needed:


Click Next.

· Accept the License agreement checkbox and click I Accept:


· Setup will point for missing components, if any, Please Install them by clicking Install button:


· Once completed with installation, Click next on screen as below:


· Select components to install(Click checkbox for installation):


Click Next.

· Pick the installation drive and click Next:


· At this step, You might encounter this error:


When you try to install Microsoft Dynamics CRM E-mail Router, you receive the following error message:

The Microsoft Exchange MAPI subsystem is not installed on this system.

Refer to the KB article link to resolve this issue: http://support.microsoft.com/kb/951401

· Once installed with the required dll, continue as below:


Click Next.

· Click on Install:


· Email router setup for Dynamics CRM 2013 is complete. Press Finish:


Hope it helps!

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