Microsoft Dynamics CRM

CRM 2013 Create Email error – Cannot open Sql Encryption Symmetric Key because Symmetric Key password does not exist in Config DB.

We were trying to send email using workflow but were getting following error: Cannot open Sql Encryption Symmetric Key because Symmetric Key password does not exist in Config DB.

When we checked we found that we need to enable data encryption on CRM in order to create email message in CRM.

Go to Settings->Data management –> Data Encryption

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Fill encryption key in the screen like below:

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Hope it helps!

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4 thoughts on “CRM 2013 Create Email error – Cannot open Sql Encryption Symmetric Key because Symmetric Key password does not exist in Config DB.”

  1. hi,my data Encryption status is inactive and current encryption key is null. i want to know what is the active encryption key ?
    Can i key anything ?

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