CRM 2013 Create Email error – Cannot open Sql Encryption Symmetric Key because Symmetric Key password does not exist in Config DB.

April 15, 2014April 15, 2014 deepeshsomani2013 Microsoft Dynamics CRM

We were trying to send email using workflow but were getting following error: Cannot open Sql Encryption Symmetric Key because Symmetric Key password does not exist in Config DB.

When we checked we found that we need to enable data encryption on CRM in order to create email message in CRM.

Go to Settings->Data management –> Data Encryption

Fill encryption key in the screen like below:

Hope it helps!

4 thoughts on “CRM 2013 Create Email error – Cannot open Sql Encryption Symmetric Key because Symmetric Key password does not exist in Config DB.”

Earson says:

July 14, 2014 at 12:59 pm

hi,my data Encryption status is inactive and current encryption key is null. i want to know what is the active encryption key ?
Can i key anything ?

Reply
- deepeshsomani2013 says:
  
  July 14, 2014 at 5:41 pm
  
  Hi Earson did you check the check box for show encryption key?
  
  Reply
  - Earson says:
    
    July 15, 2014 at 2:05 am
    
    the check box is disabled and the current encryption key text is black.
  - Earson says:
    
    July 16, 2014 at 5:23 am
    
    i have been solved. the text box can submit anything ,then the system is ok. thanks.