Trainer Profile

 

  • 10
    Years of CRM Design, Consulting and training experience.

  • Author
    of best-selling books Mastering Dynamics 365, Mastering
    Dynamics CRM 2016 and Dynamics 365 Application development from
    Packt Publishing.

  • Corporate
    Trainer on Dynamics 365, AZURE, POWER BI, ML with 9+
    ratings(out of 10)

  • Handled
    Fortune 500 and other big clients across the globe.
    Contributed
    in design documentation, effort estimation, define and prepare
    the scope and Solution/Technology guidance for Pre-Sales and
    engineering team.

  • Build
    the customer and stakeholder confidence by providing simple and
    efficient design using Dynamics CRM and Microsoft stack of
    technologies.
    Conduct Training and CRM Bootcamps for
    Pre-sales and End user training.

  • Mitigate
    risk in the solution design, development, deployment and
    delivery of projects in Microsoft Dynamics Consulting which
    have involved high degree of complexity.

  • Execution
    of Deployment and Data migration activity for CRM Online/CRM
    2016/CRM 2015/2013/2011 and related/dependent components in
    heterogeneous client environments.

  • Lead
    and Mentored small to mid-sized development teams which are
    involved in full-software development life cycle based on CRM
    Online/CRM 2016/CRM 2015/2013/2011, xRM framework, .NET
    development technologies and SharePoint

Key
Skills

  • CRM
    Consulting

  • CRM
    Design

  • Microsoft
    technology design and architecture

  • CRM
    Training

Industry
Experience

  • Telecommunication

  • Financial
    Services

  • Banking

  • Semiconductor
    Devices (Memory card) Industry

  • Health
    Care

  • Oil
    and Natural Gas

  • Retail

  • Public
    Sector

Applications
Experience

  • Application
    Servers (IIS)
  • Business
    Intelligence
  • Case
    Management Systems (CMS)
  • ASP.NET

  • Integration
  • Knowledge
    Management

  • JQUERY

  • .NET

  • SQL
    Server

Tools/Product/Methodologies
Experience
  • Agile
    Programming
  • Databases
    (SQL)

  • IBM
    DB2
  • IBM
    Rational Tools

  • Android
    Programming
  • Microsoft
    Dynamics CRM

  • Microsoft
    SharePoint
  • Microsoft
    Team Foundation

  • CRM
    Architect

  • Business
    Process Engineering

  • JIRA

  • Confluence

 

Summary
of Main CRM Training Experience

 

Client
Description

Training
Type

Software
Version

Focus
Area

Duration
Microsoft
Gold and Premiere Partner , Manila, Philippines		 Corporate
Training		 Dynamics
365 Sales		 Functional 5
days
Microsoft
Gold and Premiere Partner , Manila, Philippines		 Corporate
Training		 Dynamics
365 Field Service

Technical,

Functional

 5
days
Microsoft
Gold and Partner , Bangalore, India		 Corporate
Training		 Dynamics
365

Technical,

Functional

 4
days
Microsoft
Dynamics Fortune 100 client		 Corporate
Training		 Dynamics
365		 Technical 6
days
One
of Big 4 companies 		Corporate
Training		 CRM
2011		 Technical,
Functional		 5
days
One
of Big 4 companies 		Corporate
Training		 CRM
2013		 Technical,
Functional		 5
days
Microsoft
Gold and Premiere Partner 		Corporate
Training		 CRM
2015		 Technical 3
days
Microsoft
End client in Ireland		 End
User 		CRM
2016		 Functional 2
days
Microsoft
End client in UK		 End
User		 ADXStudio
7.0.0.0		 Technical 4
days
One
of Big 4 companies		 Corporate
Training		 Dynamics
365 Portals and Dynamics 365 Enhancements

Technical,

Functional

 5
days

 


Detailed
Professional Experience

DYNAMICSOFDYNAMICSCRM.COM:
Dynamics CRM MVP (January 2017- Present):

  • Delivered
    technical solutions for end clients.

  • Implementing
    Dynamics CRM Projects.

  • Conducting
    CRM Corporate and End user trainings.

  • Dynamics
    CRM consulting.

  • Open
    Source tools on Dynamics CRM.

Spanish
Point Technologies Dublin, Ireland: Dynamics CRM MVP/Solution
Architect Consultant (September 2015- December 2016):

  • Delivered
    Pre-sales technical solutions for end clients.

  • Associated
    with marketing and sales professionals to develop and implement
    effective marketing plans.

  • Developed
    and redesigned Dynamics CRM application to meet goals and objectives
    of organization.

  • Conducted
    research on Dynamics CRM technological updates focusing specific
    customer requirements.

  • Coordinated
    training sessions for sales and marketing staff leading a team of 4
    CRM Specialists.

  • Maintained
    good relationships with internal and external business partners.

  • Worked
    with customers to ensure smooth delivery and implementation of
    software solutions.

Storm
Technology Ltd. Dublin, Ireland: Dynamics CRM MVP/CRM Consultant
(July 2014-August 2015)

  • Delivering
    technical solutions for end clients.

  • Managed
    company blog and effective use for marketing over technology and
    functional expertise.

Semi-Conductor
Industry IT Team, Bangalore and USA: Senior Analyst- Dynamics CRM
(May 2013–Jun 2014)

  • Transition
    to internal CRM implementation from Microsoft premier partner and
    contributed in the Internal CRM team.

  • Regular
    half-yearly requirement gathering sessions at headquarters in USA

  • Major
    Project delivered in-house to upgrade CRM implementation from CRM
    2011 to CRM 2013 SP1.

Microsoft
Services Global Delivery, Hyderabad: Associate Consultant Dynamics
CRM (Mar 2011–May 2013)

  • Delivering
    technical solutions for end clients (Details under Non-Disclosure
    agreement)

Infosys
Technology Ltd, Pune: System Engineer (Dec 2008-Mar 2011)

  • Configuration
    controller for managing telecom domain implantation for Telstra,
    Australia.

  • Part
    of ASP.Net, Win-form applications, XML based applications
    understanding variety of implementations in Microsoft .net Stack.

  • Completed
    training in Infosys, Mysore DC on Mainframes and Dot Net with 5/5
    GPA attaining the highest incentive for College hires in the batch.

Education

  • RGTU
    University, Indore, MP -India – Bachelors in Computer Science and
    Engineering(Hons.)

Professional
Training, Certifications, and Affiliations

  • Microsoft
    Dynamics CRM 2015 Application, Microsoft Dynamics CRM 2015
    Installation

  • Microsoft
    Dynamics CRM 2013 Application, Extending Microsoft Dynamics CRM 2013

  • Microsoft
    Dynamics CRM 2013 Deployment, Customization and Configuration

  • Managing
    Microsoft Dynamics Implementations, Extending Microsoft Dynamics CRM
    2011

  • Dynamics
    CRM 2011 Installation and Deployment, Dynamics CRM 2011
    Customization and Configuration

  • Various
    other certifications from Microsoft, Java and IBM DB2.

Publications,
Speaking Engagements and Open Source contributions

  • Microsoft
    Most Valuable Professional Award-Business Solutions since 2015.

  • Technical
    blog on Dynamics CRM (https://dynamicsofdynamicscrm.com)
    with 200000+ hits across 150+ countries worldwide and 500+
    followers.

  • 12
    Free tools on Dynamics CRM for the community (6000+ downloads) and
    regular participation on Microsoft communities with multiple top
    positions in monthly leader boards.

 

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